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Pre-Sales F.A.Q
Billing FAQs
How soon are accounts setup and ready for use ?
Accounts are generally set up within three hours, however we guarantee 12 hour
setup time.
Incase of any payment problems during the signup process, your account setup
might get delayed. In that case we manually do some verifications and then queue
your order for setup, in some extreme cases it might take longer than our
guaranteed setup time.
Do I get a
discount for signing up for longer periods ?
Yes, we do honor long period signups with great discounts. Please refer to your
hosting plan for more details.
Do you
offer discounts to non profit/charity organizations ?
Fortunately you will find all our plans well discounted with little room for
further discounts, still for special consideration, please
email sales.
What operating systems do you use ?
We use Redhat Enterprise for Linux Hosting and Windows 2003 Server for Windows
Hosting.
How long have you been in business ?
We have been in business since 1999.
Can I access and update my website through FTP 24 Hours a day ?
Yes. You can access FTP service anytime of the day, and can make any number
changes.
Will you maintain backups of my data ?
Yes, all domains are backed up on a weekly basis. You may also schedule backup
of your site through the control panel. We also recommend you to also keep a
local
backup of your domains.
Are any e-commerce solutions available or included ?
Yes, we offer many popular Shopping carts, which can be installed automatically
through the hosting control panel.
Do you support music/video Streaming ?
Unfortunately, music/video streaming is not supported on our shared
hosting accounts.
What domains can be hosted on Grabweb Servers ?
All ! Any type of domain with any country extension can be hosted on our
servers.
How often are technical support representatives available ?
Technical support representatives are available 24/7 at the Support Desk to help
you with any questions and/or problems. However, our online live chat is manned
for 16 hours during the weekdays. Incase you need an immediate assistance, you
can call us anytime.
What is Reseller Hosting ?
In short, Reseller hosting is Multiple domain hosting. You may host these
domains for your own company or resell them to make profit out of it.
The advantage of Reseller hosting is that you get one dedicated IP to host all
your domains and a single login control panel to manage all your domains and
much much more.. checkout our reseller hosting section for more details.
Do you support FrontPage extensions ?
Yes, all our Windows Web Hosting Plans support Frontpage Extensions.
What is your policy on spamming ?
We practice Zero-Tolerance policy in case of spam. Anyone found sending
unsolicited or unwanted emails (SPAM) from our servers will have his/her
account suspended / deleted.
What is your policy on adult hosting ?
We do not allow any Pornography, nudity, erotica, and sex-related merchandising,
including sites that may infer sexual content, or link to adult content
elsewhere. Anyone found violating this policy will have his/her account
suspended, or removed from our servers.
Where can I read your company policies ?
You may read our Terms of Service in our Company Section.
Billing F.AQs
What payment options are available ?
Currently, we accept MasterCard, Visa, American Express, Visa Delta and Visa
Purchasing. We also accept direct wire transfers, for more information on this,
please email sales.
What name will appear on my credit card statement ?
Worldpay*Grabweb, is the name that will appear on your credit card statement for
our charge. If you paid via PayPal, then PAYPAL-Grabweb will appear on your
statement.
What currency do you bill in ?
By default the billing currency is "US Dollar" (US$) but you will have a choice
to make the payment in "Pound Sterling" ( £ ) or EURO ( € ) at the payment page.
Can I upgrade / downgrade my account in future ?
Yes, you can upgrade or downgrade your plan anytime, just open a ticket at
https://my.grabweb.net and we will do the
needful for you.
How do I cancel my account ?
You may request cancellation of your account at any time by opening a ticket at
https://my.grabweb.net. Your account will
be cancelled and the recurring billing stopped.
A separate confirmation email
by payment processor shall also be sent at your email address.
How do I apply for my 30 day money back guarantee ?
If it has been 30 days or less since you've signed up and you'd like to cancel
your account and receive your money back, just open a ticket at the support desk
and we'll gladly refund your hosting amount.
Once you have applied for a refund, you will get an email
confirming the same and the charge shall be reversed to your credit card. Please
note: Account add-on, over usage or setup charges (if any) are excluded.
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