Frequently Asked Questions :
Answers
How soon are
accounts setup and ready for use ?
In general new account setups are completed in general within three hours,
however we guarantee 12 hour setup time.
Incase of any payment problems during the signup process, your account setup
might get delayed. In that case we manually do some verifications and then
queue your order for setup, in some extreme cases it might take longer than
our guaranteed setup time. |
Do I get a
discount for signing up for longer periods ?
Yes, we do honor long period signups with great discounts. Please refer to
your hosting plan for more details. |
Do you offer
discounts to non profit/charity organizations ?
Fortunately you will find all our plans well discounted with little room for
further discounts, still for special consideration, please email sales. |
Will you
maintain backups of my data ?
Yes, all domains are backed up on a weekly basis. You may also schedule
backup of your site through the control panel. We also recommend you to also
keep a local backup of your domains. |
Are any
e-commerce solutions available or included ?
Yes, we offer many popular Shopping carts, which can be installed
automatically through the hosting control panel. |
How often
are technical support representatives available ?
Technical support representatives are available 24/7 at the Support Desk to
help you with any questions and/or problems. However, our online live chat
is manned for 16 hours during the weekdays. Incase you need an immediate
assistance, you can call us anytime. |
What is
your policy on spamming ?
We practice Zero-Tolerance policy in case of spam. Anyone found sending
unsolicited or unwanted emails (SPAM) from our servers will have his/her
account suspended / deleted. |
What is your
policy on adult hosting ?
We do not allow any Pornography, nudity, erotica, and sex-related
merchandising, including sites that may infer sexual content, or link to
adult content elsewhere. Anyone found violating this policy will have
his/her account suspended, or removed from our servers. |
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What payment options are available ?
Currently, we accept MasterCard, Visa, American Express, Visa Delta and Visa
Purchasing. We also accept paypal and direct wire transfers, for more
information on this, please email sales.
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What name will appear on my
credit card statement ?
Worldpay*Grabweb, is the name that will appear on your credit card statement for
our charge. If you paid via PayPal, then PAYPAL-Grabweb will appear on your
statement.
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What currency do you bill in ?
By default the billing currency is "US Dollar" (US$) but you will have a choice
to make the payment in "Pound Sterling" ( £ ) or EURO ( € ) at the payment page.
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How do I cancel my account ?
You may request cancellation of your account at any time by opening a ticket at
https://manage.grabweb.net. Your account will
be cancelled and the recurring billing stopped.
A separate confirmation email by payment processor shall also be sent at your
email address.
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How do I apply for my 30 day
money back guarantee ?
If it has been 30 days or less since you've signed up and you'd like to cancel
your account and receive your money back, just open a ticket at the support desk
and we'll gladly refund your hosting amount.
Once you have applied for a refund, you will get an email confirming the same
and the charge shall be reversed to your credit card. Please note: Account
add-on, over usage or setup charges (if any) are excluded.
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WEBSITE HOSTING
RESELLER HOSTING
CONTROL PANEL
NETWORK
FREE Migration
We Move, You Relax !We understand that moving from one host to another can be very time consuming & difficult, but don't worry !. Our experts will be happy to move your website content, databases & scripts for FREE once you signup with us. Are you ready to experience Stress-Free Hosting ?
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